Our #1 priority is to preserve the client's trademark quality standard and brand reputation. For our remanufacturing system to work, it is essential that all of PRC's partners feel confident placing their PRC-serviced goods back into the market. Our continuous quality improvement program (CQIP) provides consistent assurance that our products meet customer demands.
Ancillary Services
Engineering, quality assurance and after-sales support
Engineering & Quality Assurance
- Products remanufactured at PRC typically experience a lower average return rate than brand new units
- Engineers and quality professionals use state-of-the-art, fully calibrated test equipment
- Highly trained inspectors conduct continuous in-process and outgoing inspections
- Use of our Tracking Reporting Analysis Control System (TRACS™)
- Pareto analysis to identify failure modes and validate engineering changes
- Issue corrective action requests to OEM suppliers
After-Sales Support and Customer Service
We provide a highly efficient customer service environment capable of tracking all vital support data for daily or weekly reports — a fast, cost-effective channel for customers to ask questions, obtain information, conduct transactions and resolve problems.
- Specialize in advanced technical troubleshooting; escalated calls are our specialty
- Customer Relationship Management (CRM)
- Call recording and reporting
- Warm call transfer, multiple language capabilities (French and Spanish), troubleshooting levels 1-3
- Contact centers run by experts in your products
- PRC compares 3 sources to isolate the true root-cause of end-user problems
Optimized Returned Product Channels
PRC specializes in the sale of products in the secondary market channel: remanufactured products, closeout/obsolete inventory, buybacks, surplus, and overstock inventories.
- Closeout retailers
- Discount retailers
- Hardware chains
- Appliance & Electronics stores
- Drug store chains
- Discount e-tailers
- Home centers
- Salvage centers
Supply Chain Consulting
With our strategic supply chain consultation we identify strategies to find the right network that provides the lowest cost and highest service level.
- Provide optimal strategies customized to your specific company and market requirements
- Reduce transportation costs through consolidations, private/contract carriage, packaging and mode analysis
- Assess the impact of new or potential sourcing, terms of sale and service time
- Design inventory stratification strategies based on customer demand
Talk to the experts
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